Frequently Asked Questions (FAQs)

1. How do I send money through Aussie Forex?
2. How much money can I send at any one time?
3. When can I send money?
4. Will my personal information be protected?
5. What are the fees for a money transfer service?
6. How long does it take to transfer the money?
7. Can I book/lock an exchange rate and for how long?
8. Can I cancel my remittance instruction once it is processed but not collected by the beneficiary?
9. How does the beneficiary receive money?
10. How does the beneficiary collect money over the counter?
11. Can I send money in the name of two or more beneficiaries?
12. What additional precautions should I keep in mind?

1. How do I send money through Aussie Forex?

   Aussie Forex offers a simple and hassle free procedure to send money overseas.

   • Visit our office at 46 Market Street Sydney NSW 2000 with your valid primary photo ID and valid secondary address verification ID and complete our customer registration form
   
   OR
    
   Register online through our web site www.ezeeremit.com.au and complete our customer identification form in full before an approved certifier and get your valid primary photo ID and your valid secondary address verification ID certified by the same approved certifier. Send us the certified customer identification form, certified valid primary photo ID and certified valid secondary address verification ID by post to Aussie Forex 605/46 Market Street Sydney NSW 2000
   • Tender cash or transfer funds via internet to any of our bank accounts listed on our website
   • We also accept cheques. However the transaction will only be processed after the cheques is cleared
   
   For further details please call us on 02 9262 5062 or email us on compliance@affgroup.com.au.

2. How much money can I send at any one time?

   Aussie Forex based on the information from various countries, has rules on the send/transfer limits and may enforce these rules. For instance, the cash pay out limit in Pakistan is fixed at PKR 500,000, Bangladesh BDT 300,000, India INR 50,000 etc. In certain countries there are NO transfer limits and you may remit as much as you want in one transaction. So it is advisable to check with the staff of Aussie Forex if your amount is reasonably high. Additional information such as your source of funds or your relationship with the recipient may need to be provided to complete a large transaction.

3. When can I send money?

   Ours office timings are from 9:00AM to 5:00PM Monday to Friday. However to facilitate our clients, we sometimes offer our services during extended hours especially at certain seasons of the year. Please call on us beforehand if you wish to visit our office after business hours.

4. Will my personal information be protected?

   Definitely! Aussie Forex has in place a range of security safeguards to protect your personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification, regardless of the format in which it is held.

5. What are the fees for a money transfer service?

   A nominal flat fee of $15/- is charged for providing a money transfer service. Many comparable services charge you higher fees and could take much longer to deliver the money.

   • For Pakistan, we do not charge any fees or commission if the principal remittance amount is $ 200 or over, for all modes of payments.
   • A nominal flat fee of $10/- is charged for providing money transfer service to India, Bangladesh, Sri Lanka, Nepal, Fiji and some other European countries.
   • If you happen to come across any competitors that offer better exchange rates or charges, we assure to beat them. We believe in keep our customers satisfied always.
   
   Please call us on 02 9262 5062 for further details.

6. How long does it take to transfer the money?

   As soon as you submit the remittance instruction with all the mandatory fields therein and make the payment in clear funds before the cut-off time, your application will be processed. In most circumstances the cash payments are made on the same day, whereas for account transfers, the funds may hit the beneficiary accounts on the same day or within 2 to 3 working days if the accounts are online. For non online accounts the process may take 3 to 7 working days.
    
   Please call us on 02 9262 5062 for further details.

7. Can I book/lock an exchange rate and for how long?

   Aussie Forex displays its indicative exchange rates on their web-site daily and keeps updating as and when the rates fluctuate. You can book/lock an exchange rate in the following manner.

   • Submit the remittance instruction in person or online along with the payment of the amount on the same day of the transaction before close of business hours. Late payments may result in your exchange rate to change.
   • Call on us during business hours to book/lock an exchange rate and provide complete details of the remittance along with your payment details before close of business hours on the same day.
   • As a special case, we can book/lock an exchange rate at your request for a maximum of two nights if the principal remittance amount is $10,000 or above. However, for any reason if you delay or cancel the transaction, Aussie Forex reserves the right to claim from you the exchange loss due to adverse exchange rate fluctuations.

8. Can I cancel my remittance instruction once it is processed but not collected by the beneficiary?

   Yes! You can apply for a cancellation request of a transaction if the amount is not received by the beneficiary. However, Aussie Forex will not return the fee/commission collected for the transaction. Aussie Forex also reserves the right to claim from you the exchange loss due to adverse exchange rate fluctuations. Refund requested will be accepted only after the overseas correspondent confirms that the funds have not been collected by the beneficiary or the funds have not been credited to the beneficiary account.

9. How does the beneficiary receive money?

   There are three ways to remit money to the beneficiary.

   • Cash payment over the counter.
   • Account deposits.
   • Draft delivery at home in selective countries.

10. How does the beneficiary collect money over the counter?

    For cash payment over the counter, a reference number is generated by Aussie Forex to pass it on to the beneficiary. The beneficiary shall disclose this reference number to the overseas correspondent over the counter and also provide a valid photo ID for identification. The overseas correspondent shall match the data in their system and hand out the payment.

11. Can I send money in the name of two or more beneficiaries?

    Yes! You may send money in favor of any number of beneficiaries. However, for each beneficiary a separate transaction shall be generated. Separate charges may apply for each transaction.

12. What additional precautions should I keep in mind?

    • Always make sure that you know who you are sending money to. If you are purchasing goods or services, it is your responsibility to verify the legitimacy of the seller. Aussie Forex is not responsible for the quality or non-receipt of any goods or services.
    • Security is everyone's responsibility. Stay informed. Keep abreast of new fraud trends.